Refund policy

Thanks for shopping small

Money back guarantee

If you are not happy with your purchase for any reason, reach out within 30 days and we will give you the option to return the item for a refund or for store credit so you can find something that works better for you.* A skincare professional is always here to help you get the most out of your products, so please ask before you give up on something. Sometimes a small adjustment to how or when you use a product makes all the difference.

To start a return, email us at support@sapienskin.com with your order number and a quick note about what is not working for you.

*We do not accept returns based on color preference or variant selection. This includes, but is not limited to, Bluestone shields and tinted SPF. Please choose your shade carefully or reach out before ordering if you want help picking the right one.

A few more details

Please allow up to two weeks for your return to be processed once we receive it. After that, your refund, store credit, or exchange will be issued.

If you want to check on the status of a return already in progress, email support@sapienskin.com and we will look into it for you.

We reserve the right to refuse or deny any return or refund request at our discretion.

All gift card purchases are final. Gift cards cannot be returned or exchanged, and we are not able to replace lost or stolen gift cards.

We are not responsible for lost or stolen packages once they have been marked delivered by the carrier. If a package goes missing in transit, we are glad to help you file a claim with the shipping provider.