Shipping policy

Where we ship

We ship within the United States only. We are not currently able to ship internationally or to PO boxes.

Processing time

Orders are processed within 1 to 3 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a tracking number by email once your order ships.

Shipping options and times

Shipping rates and estimated delivery times are calculated at checkout based on your address and the option you select. Delivery times are estimates provided by the carrier and are not guaranteed.

Free shipping

We offer free standard shipping on orders over $50. 

Lost or stolen packages

Once your package leaves our hands, delivery is the responsibility of the carrier. If a package is marked delivered but you cannot find it, please check with your neighbors and household first, then reach out to us at support@sapienskin.com. We are happy to help you file a claim with the carrier, but we are not able to replace packages that are lost or stolen after delivery.

Wrong address

Please double check your shipping address at checkout. If you notice a mistake right after ordering, email us at support@sapienskin.com as soon as possible and we will do our best to update it before your order ships. Once an order has shipped, we are not able to change the address.

Damaged in transit

If your order arrives damaged, send us a photo of the package and the damaged items at support@sapienskin.com within 7 days of delivery and we will make it right.

Returns

For returns, please see our return policy.